Refund policy

We want you to shop with complete peace of mind. If you are not completely satisfied with your purchase, we offer a straightforward return process.

Eligibility for Returns

• Return requests must be initiated within 7 days of receiving the order.

• Items must be unused, unwashed, in their original packaging, and with all protective wrapping, seals, and tags intact.

• For hygiene and safety reasons, used bathroom essentials and intimate travel accessories cannot be returned unless received defective or damaged.

Damaged or Incorrect Items

If your package arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery with clear photos or video footage of the item and courier packaging. We will arrange a free pickup and replacement or full refund immediately.

Refund Process

• Inspection: Once returned items reach our facility and pass inspection, your refund will be processed within 3 to 5 business days.

• Card Payments: Refunds will be credited back to the original payment card (allow 5–7 banking days depending on your bank).

• Cash on Delivery: Refunds for COD orders are issued via bank transfer or store credit/discount vouchers.

• Note: Original shipping fees are non-refundable unless the return is due to our error.